FAQs

How do I contact you?

Our knowledgeable sales team—available Monday through Friday 9am-5pm (ET)—is happy to answer questions and guide you through the ordering process. Or, if you prefer, an online chat is available during business hours. If we’re out of the office when you call, leave a message and we’ll get back to you as soon as possible!

What is Porcelain Enamel?

Porcelain enamel is a durable-yet-glistening glass used since the earliest stages of the lighting industry. Unlike painted finishes, porcelain protects the shade in exterior settings and high-traffic venues and maintains its initial high-gloss sheen even after years of UV exposure! Acknowledged for the revival of porcelain enamel lighting manufacturing within the United States, we remain the only company in the nation incorporating this material into lighting designs!

Multiple layers of our signature porcelain enamel are applied to handcrafted steel shades. After a few minutes in a 1,600-degree oven, the porcelain hardens to a durable, glistening vitreous coating and is permanently bonded to the steel shade. When compared to other fixtures, porcelain enamel lighting provides a significantly longer lifespan and truly unique aesthetic!

Are your products CSA or UL certified?

All products manufactured by Barn Light Electric receive either a CSA certification, UL certification or both. Certifications for vendor products and imported fixtures are listed in their product details. For more information, please consult an individual product’s description or contact our Sales Team.

Are the UL and CSA marks equivalent?

Yes! The CSA and UL groups are both recognized in the U.S. by the Occupational Safety and Health Administration (OSHA) as a Nationally Recognized Testing Laboratory (NRTL). CSA Group is also accredited and recognized by the American National Standards Institute (ANSI), the U.S. environmental protection Agency (EPA) and the U.S Department of Energy (EPA).

What is a Nationally Recognized Testing Laboratory (NRTL) and what products can OSHA accept if certified by a Nationally Recognized Testing Laboratory?

A Nationally Recognized Testing Laboratory (NRTL) is an organization that OSHA has "recognized" as meeting the legal requirements in 29 CFR 1910.7. The recognition is an acknowledgment that an organization has the necessary qualifications to perform safety testing and certification of the specific products covered within its scope of recognition. All NRTL’s conduct their tests against the same sets of U.S. standards and codes – including ANSI, UL, CSA, NSF, and many others - regardless of who authors or publishes them. As a result, OSHA can accept products "properly certified" by the NRTL which means:

1. The product is labeled or marked with the registered certification mark of the NRTL
2. The NRTL issues the certification for a product covered within the scope of a test standard for which OSHA has recognized it
3. The NRTL issues the certification from one of its sites (i.e., locations) that OSHA has recognized

What is OSHA’s current list of Nationally Recognized Testing Laboratories (NRTL)?

• Here is a link to view OSHA’s current list of NRTL’s, which includes UL, CSA, ETL, etc.: https://www.osha.gov/nationally-recognized-testing-laboratory-program
• In the eyes of OSHA and the US Government, all NRTL’s are considered equal and a product certified by any one of the recognized NRTL’s should be accepted by an Authority Having Jurisdiction (AHJ) on the State level. Both marks demonstrate that the product that bears it has met the minimum requirements of the standards that classify that product type. Additionally, as part of that testing regimen, the product manufacturer has agreed to periodic follow-up inspections to verify continued compliance.

Can I request finish samples?

Do you offer discounts for large orders of multiple products?

We do offer discounts for large orders! Get in touch with our Sales Staff to find out if your order qualifies!

Do you offer Trade Discounts?

Yes, Trade Discounts are offered to pre-qualified professionals! Find out more about this program and submit an application!

I’m renovating my house, would you offer a trade discount to our contractor?

Yes we would! Your contractor will be required to sign up for a trade account. New accounts are typically approved within 48 hours, with the exception of weekends.

How long will my order take to be delivered?

Our lights are made to order and manufactured in the United States. It typically takes between 7 to 14 business days to manufacture the fixtures prior to shipping. Lead times may vary due to the current order volume and customizations selected. If your order is time sensitive, get in touch with our Sales Team!

Is expedited shipping available?

Yes! We can absolutely upgrade your order with expedited shipping! Contact our Sales Team for shipping rates!

Current U.S. Domestic Ground Packages are shipped by UPS Ground. Please contact our sales staff for UPS Express & Overnight Rates.

What is Truck Freight?

Large orders over $1,500 are typically shipped by freight truck. Freight shipping is included in the ground shipping rate chart.

This usually does not delay the shipping or transit time, but freight shipping to residential addresses incurs additional charges. The customer is responsible for these charges, which includes residential deliveries, lift gates, island and/or destinations requiring ferry service, re-routing, and multiple delivery attempts.

What shipping carriers do you use?

Additional rates apply on all shipments to Alaska and Hawaii. Canadian customers are responsible for all duties and import taxes. 

U.S. Rates: 

Canada Rates:

How are Duties and Taxes handled for International Customers?

The customer is responsible for all duties and taxes imposed by the country of import. Please contact our sales team for all international shipping information.

What is your return policy?

We understand that due to the nature of online ordering and the fluid process of building and remodeling, returns are sometimes necessary. Because we offer a vast quantity of designs and options, and every product is made to order to the customer's specifications, we encourage customers to talk with our sales team about sizes, colors, quantities, and other finish options before ordering to ensure their satisfaction. Finish samples can also be requested prior to placing an order. These steps often resolve the need to return a product. 

If, by some chance, we make a mistake on your order, we will get the correct products to you with no additional charges. We will also pay for the incorrect items to be picked up and shipped back to us. It’s our goal to meet your expectations and make sure you are completely satisfied with your purchase.

If you decide to return a product, contact our sales team. They’ll guide you through our process. All returned products should be shipped to “Barn Light Electric Co. 320 Knox McRae Dr., Titusville, Florida, 32780” in their original boxes and packaging.

Read more about our return policy

How do I return a vendor product?

The customer must contact Barn Light to obtain a return authorization (RA) form. The RA form will specify the vendor's return address where the product must be shipped. The RA form must be included with the shipping documents for identification upon arrival. It’s recommended that the customer obtain tracking on return shipments.

How long does a vendor return typically take?

Once the order passes vendor inspection, Barn Light receives a credit memo and issues the refund. Due to the vendor’s process, third-party returns typically take longer than a standard return by an additional 5-10 business days.

What if a vendor item is received damaged or defective?

If a vendor item is damaged or defective, the customer must provide photos of damage and may opt for a refund or a replacement. The vendor will require the reported item to be returned for inspection and will have a shipping courier pick up the item. When the defect is confirmed, the vendor will issue Barn Light a credit memo which is applied towards the customer’s refund or replacement.

What is your cancellation policy?

Due to the custom nature of our hand-made products, Barn Light does not generally accept order cancellations. Cancellations may be subject to penalty, as follows:

Retail Orders - retail orders may be cancelled within 24 hours of being placed without penalty.  All orders cancelled beyond 24 hours of placement will be subject to a restocking fee up to 50% of the order value, excluding shipping if applicable. 

Commercial Orders – commercial orders may be cancelled within 24 hours of being placed without penalty. All orders cancelled beyond 24 hours of placement will be subject to restocking fee commensurate with the level of production, plus any associated administrative costs. Please refer to Section 4 of the Sales Agent Agreement (rev. 7/22) for further details.

What is your warranty policy?

All Barn Light Electric lighting is warrantied by the manufacturer for up to one year (Driver and LED components are warrantied for up to five years) to be free of defects in materials and workmanship under normal use and service unless otherwise specified. Porcelain shades are warrantied for up to two years. Light bulbs and items included in our Porcelain Enamel Dinnerware Collection are not included in the limited warranty.

At our discretion, we will repair or replace any product covered under our warranty limited to parts and labor at our factory. No charge backs allowed for return shipping fees or customer materials and labor that may be required for repair or replacement.

Please note that not all finishes are warrantied for exterior use. In extreme conditions such as saltwater environments, acts of Mother Nature, etc. no other warranties are expressed or implied.

Most of our lighting is CSA Listed or made with UL/CSA components. Please refer to each product’s description to confirm.

Wiring and installation must be performed by a licensed electrician only. Upon placing a purchase order, the customer acknowledges and agrees to seek the services of a licensed electrician to wire and install any product purchased from BLE. The customer further waives any claim against BLE for any damage or injury which occurs in the wiring or installation of any BLE product.

How is the information you collect from me used?

The information you provide on our website is only used by Barn Light to fulfill your order or requests. We reserve the right to refuse any order. You may opt out at any time if you elect to receive our catalogs, email promotions, or new product launches.

Additionally, we track cookies to better understand your personal preferences and the way you engage with our website. This may include the presentation of advertisements across the internet tailored to you based on the pages on our website you view and your specific interests. These advertisements are displayed through third party platforms, such as Google Adwords and the Google Display Network. All personal information pertaining to cookies gathered by us and/or these third parties remains anonymous.

If you wish to opt out of this program, you may do so by adjusting your Google Ad Settings https://support.google.com/ads/answer/2662856?hl=en

How secure is my information with Barn Light?

This website is secured utilizing a Secure Socket Layer (SSL) certificate owned by Barn Light Electric LLC. Transactions on the site are protected with up to 256-bit SSL encryption. Our website utilizes SSL technology for all online orders and authentication pages. Barn Light Electric LLC is a verified merchant with Authorize.net, Payment Processing, and Paypal.